(Funny, that you chose a german word for your Name.. )
I think, you should directly speak to People from 3s-software who developed the System.
Depending on which type of hardware you are using, there are a lots of issues about alarm configuration.
Every manufacturer has his own ideology concerning alarm handling.
Here, you wil find further information:
3S-Smart Software Solutions GmbH
Memminger Straße 151
You can find the forum of 3s-software at:
There is even a section in english language.
Hope it helped you. Good Luck!