CompactLogix, Not responding

[Paulserv]

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Hi
I have just bought a new AB CompactLogix 5380 (5069-L306ER) labeled "FACTORY SEAL".
When I trying to connect via USB or Ethernet on studio 5000 softwares, no matter RSlinks or BOOT-DHCP tool, there is no responding at all.
I know these PLC shipped row and there must be flash before using for first time, But I think when I turned it on via MOD Power, while connected to PC, there must be some sound for connecting via USB cable, or some activity in small led's of Ethernet port in both sides. but there is no response at all.
I'm begining to doubt about my cables, although the USB cable and the Ethernet cable are standard cables, I try it with two or three cables.
P.S: The package does not included a SD card, I put a SD card from my own, Could it be problematic?
Thanks.

 

[Oberchefe]

The manual says: A 1784-SD2 card ships with the controller.

SA-Power connected? Is there any LED or Display on?

 

[Paulserv]

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Oberchefe

Thanks

The Led under the name "OK" lit on red immediate after MOD power on
The display shows "TEST" constantly
Is there any need to turn on via SA power?

P.S. Yes, although the manual says SD card must be included, But no SD card as said before.

Paul

 

[Oberchefe]

What's the capacity of your SD-Card? Which Format do you use?

A 1GB SD card (1784-SD1) ships with every CompactLogix 5370 and ControlLogix 5570 controller. A 2GB SD card (1784-SD2) card is shipped with every CompactLogix 5380, 5480 and ControlLogix 5580 controller.
Standard SD card supported format is FAT16.
Maximum SD card size supported by the CompactLogix 5370 and ControlLogix 5570 controllers is 4GB.
High capacity SD cards (SDHC) formatted to FAT32 will work with the CompactLogix 5380, 5480 and ControlLogix 5580.
3rd party and generic SD cards should work on Logix controllers but are not supported. Generic cards do not carry the same industrial ratings, certifications, and environmental specifications as the models offered by Rockwell Automation. There is no testing of any 3rd party SD cards and there is the potential for data loss, corrupted projects and/or the 3rd-party SD card may simply not function properly.
Use of non-Rockwell Automation SD cards is done so at the user’s own risk.

 

[Paulserv]

Dear Oberchefe
It's a SONY SD card, from that kind of camera SD, with 4 GB capacity, I have format it in FAT32 already.
I think I went a little forward, but not so much.
I perform a stage 2 reset on the controller, the controller now has a 1.63 firmware and need firmware update.
I could manage to connect it via USB, and still no connection can be made via Ethernet port, and it is maybe the cause of I can not manage to update the controller firmware yet. The updating process goes on to end but suddenly some error says communication time is out and can not communicate, something like this

One thing more: When I connect to controller via USB in RSlinx, there is a phrase "NVRAM Bad" in front of the connection.
But can it be problematic for Ethernet connection?

Paul

 

[Oberchefe]

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Did you try it without SD-Card already?

 

[Paulserv]

Oberchefe
Yes
I tried it without SD card too; the result is same.
The flashing process goes on to the last stage (something like 20 of 20), then suddenly the a beep sound is there, the sign of USB connection lost.
I've sent a a picture of my last stage flashing in attachment, and then the situation after last stage (the pictures has taken when no SD-card is in the controller), and there is a strange message before beginning the flash process in a picture too.
I waited till time left until abort went down to zero, just cause to new "stage 2 reset" will be need.

Yours
Paul

 

[Oberchefe]

The "strange message" is not strange, that's the Message to tell you, that you have to take care about the behavior of firmware update and SD-Cards (where also a firmware can be placed). I can't see any problem at your screenshots.

 

[Oberchefe]

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By the way: the Firmware version 30.011 was retired by Rockwell. If you want to use 30, you should use 30.015

 

[Oberchefe]

one corrected anomaly could be your problem, in case you setup an invalid IP-setting

https://rockwellautomation.custhelp.com/app/answers/answer_view/a_id/1075429

 

[Paulserv]

Oberfeche
Thanks again
I tried to use 30.015, the result is same again.
Take a look at third picture, and you see the communication between PC and controller is lost when the flashing process must be conclude, I don't know why the USB connection should lost in this way.
About the link of community: It need some access, and I can not provide access for now.
If you don't bother, and it is not against the rules of sps-forum, send me a copy please
Anyway, I appreciate your time.
Yours
Paul

 

[Oberchefe]

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The Message "Polling for power-up..." will be shown after every Firmware-Flashing!

 

[Oberchefe]

Summary
Controller faults with MNRF T01:C60/C61/C62 after firmware flash in V30 and setting
Gateway Address
Problem
When flashing firmware V30, the CPU boots up with display Major fault T01:C60/C61/C62,
then it appears to restart and do another boot up.
CPU is stuck in a booting loop.
Cause
The CPU gateway address is the same as it’s IP address
Setting an invalid Gateway Address (eg; xxx.xxx.xxx.0)
Refer following TechNotes for examples of what address to Avoid/Exclude from you
Network Configuration
TechNote Is the IP address 192.168.1.0 valid for Rockwell Ethernet Device
TechNote Valid IP address range for Micro800 Controllers
>
Solution
Perform a ’Stage 2’ Factory Reset, refer TechNote Clearing Memory of 1756-L8x &
5069 Logix Controllers
C.
Set the IP Address, Subnet Mask and Gateway D. appropriately
E. Reflash the Controller Firmware
This behavior was resolved in V30.015 and V31.011 for 5580 />5380 controller firmware.