D301 in DKC11

[Paulserv]

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Hi everyone
A late wishing of a happy new year.

This is a forum I trust among many, so forgive me for writing in English.

We have a DKC11.3-040-7-FW with FWA-ECODR3-SGP-01VRS-MS firmware on programming module.
Whenever we try to calculate commutation offset via DriveTop software, face with a D301: drive not ready for commutation command.
According to user manual the remedy is to activate torque mode, but we have activated torque mode already.
Is this something about the firmware version, or we need something more?

best regards
Paul

 

[Paulserv]

After a while
Did anyone experience the D310 Input master password in DKC drives?
How can I get such a thing?
I need to set commutation offset for the first initial of the encoder.
Any help would be appreciated
Best regards
Paul